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Accepted meeting requests in Outlook showing as new meeting invitations on other devices

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One of my users was having a problem with meeting invites on his iPhone and iPad, where he would accept a meeting in Outlook 2011 and the meeting would show up afterwards as a new invite on his iDevices. He’d accept it there and it would be fine for a while, until he went to check something about the meeting in Outlook. At that point, his iDevices would again get a new meeting request for the already-accepted meeting that he had just looked at.

After a lot of re-accepted meetings and frustration, a solution was finally found. See below the jump for details.

The issue was that Exchange was set to automatically put new meeting requests with a status of Tentative onto his calendar. For some reason, just accessing the meeting entry on the calendar was triggering Exchange to mark the entry as a new meeting invite and update his iDevices.

The fix was to stop that automatic processing from happening. Here’s how to do it:

1. Log into Outlook Web Access

2. At the top right corner of the browser window, click Options and select See All Options…

Screen Shot 2014-01-15 at 1.01.36 PM

3. Select Settings in the left menu, then click on the Calendar icon.

4. Uncheck Automatically place new meeting requests on my calendar, marked Tentative.

Screen Shot 2014-01-15 at 12.58.11 PM

5. Click Save at the bottom of the page.

Screen Shot 2014-01-15 at 1.03.41 PM

Once this was done, the recurring new meeting request behavior stopped.



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