Now that Skype for Business has been released for macOS, I’ve been using it as a soft phone solution rather than using an actual phone in my office. I ran into an issue with a conference call today though which forced me to use my cell phone instead of Skype. For more details, see below the jump.
I needed to join a conference call with an outside third-party, where I needed to enter a participant code after calling the number. The participant code is a multi-digit code which can be entered into any phone’s dialpad.
The process I followed looked like this:
1. Call the conference call number using the Skype dialpad.
2. Connect successfully.
3. Once connected, an automated voice asks me to enter the participant code.
What I expected:
1. Enter the code into the Skype dialpad
2. Automated operator connects me to the conference call
What happened:
1. Enter the code into the Skype dialpad
2. Automated operator ignores code
3. Re-enter code into the Skype dialpad
4. Automated operator ignores code
5. After about 30 seconds, automated operator disconnects call.
6. Re-dial number
7. Repeat steps 1-5 twice more.
8. Give up after step 7, use cell phone.
After discussing it with some colleagues in the Macadmins Slack, Ian Trimnell was able to provide a solution for this problem. If you need to enter additional digits after being connected to a call:
1. Call the number using the Skype dialpad.
2. Once connected, click the phone icon in the top right corner of the call window.
3. A separate dialpad will appear.
4. Enter the additional digits into this dialpad.
